IT Support Engineer

HAYWARD HAWK is delighted to be working with a locally established Managed Service Provider (MSP) to recruit an experienced IT Support Engineer. This is a fantastic opportunity to join a fast-growing technical team supporting a wide range of clients across Northern Ireland. The Role : As an IT Support Engineer, youll be a key escalation point for technical issues across 2nd and 3rd line support. This role is ideal for someone with strong Microsoft 365 administration skills, solid networking experience, and a desire to grow into a future team leadership position. The Duties : Provide 2nd and 3rd line technical support across a wide range of client environments. Manage Microsoft 365 tenant services: Intune, SharePoint, Security & Compliance Centres. Install, configure, and support both Windows and macOS desktops. Troubleshoot networking issues including VPNs, DNS, DHCP, TCP/IP, VLANs. Support endpoint security tools, backup platforms, and email filtering systems. Carry out user onboarding/offboarding and manage Active Directory/Azure AD. The Person : You will have : At least 2 years of experience in an MSP environment (Level 2/3 support). Hands-on expertise with Microsoft 365 administration (Exchange Online, Intune, Teams, Defender). Strong desktop OS experience (Windows & macOS). Sound networking knowledge and troubleshooting capabilities. Full UK driving licence and willingness to travel to client sites. Desirable : Microsoft certifications (or an interest in pursuing them fully funded). Experience with EDR, MFA, mail filtering, backup solutions, and Autotask tools. Remuneration : £30,000 £35,000 (based on experience) 31 days total leave (30 days birthday off) Healthcare & wellbeing package Company pension scheme For further information on this vacancy, or any other IT Support or Infrastructure roles in Northern Ireland, please apply via the link below or contact Aaron Pyper in the strictest confidence on . Skills: microsoft 365 DNS Dhcp VPN Intune