Amazon Connect Developer

Role : Amazon Connect Developer Location : Toronto ,ON (Hybrid ) Job Description: • Total experience of 7 years in software development working on software development projects including hands on experience on requirement, design, coding & unit testing involving development languages Type Script/ Python • Minimum 3 years of experience in Amazon Connect working as contact center lead/developer • Hands-on experience working on the design, development, deployment and migration of contact center solutions at scale. • Hands-on experience on Configuring and managing Contact Flows, Queues, Routing Profiles in Amazon Connect and including complex integrations with Amazon Lex, Lambda • Knowledge of Dynamo DB, AWS CloudWatch, AWS CloudTrail • Good understanding of Amazon IAM concepts, ability to configure and troubleshoot Amazon Connect Contact Flows, CCP issues etc • Ability to write high quality technical design documents, lead review sessions with customer to obtain approval, collaborate effectively with internal/external stakeholders on technical items, trouble shoot issues and resolve in a professional and timely manner. • Experience of working on projects in Agile Methodology