Key Responsibilities: · Provide comprehensive Windows 10/11 support to end users, ensuring high satisfaction levels. · Serve as the first point of contact at the digital bar, directly handling end-user issues with professionalism and expertise. · Efficiently manage the stock room, maintaining optimal inventory levels and organization. · Collaborate closely with the hardware asset management team to streamline processes and ensure accurate asset tracking. · Deliver hands-on support at the site for all IT-related needs, acting as the crucial ‘hands and feet’ for on-site assistance. · Lead the device refresh initiative, upgrading systems to Windows 11 using modern device management technologies. · Utilize ServiceNow for efficient ticketing and issue tracking, maintaining clear and organized records of all support activities. · Exhibit excellent written and spoken French & English communication skills, capable of explaining complex technical issues in an understandable manner. Qualifications: · French Bilingual . 2 to 4 years of experience in a field services or IT support role. · Proficient in modern device management technologies and Windows 11 upgrade processes. · Hands-on experience with ServiceNow or similar ticketing systems. · Excellent communication and interpersonal skills, with fluency in both French and English. · Laptop, Desktop, Tablet hardware support