ServiceNow Developer ( FSM)

Working Location: Remote but to work in PST hours Job Description : The SNOW (FSM) resource typically involves working with the ServiceNow platform to manage and optimize field service operations. This includes: Configuring the ServiceNow FSM module to align with business requirements, potentially including customizing workflows, rules, and interfaces. Integrating FSM with other ServiceNow modules like ITSM, ITOM as well as other systems as needed. Developing custom scripts or applications to enhance FSM functionality or automate processes. Providing support for the FSM application, troubleshooting issues, and assisting users with questions or problems. Working with cross-functional teams, including business analysts, project managers, and field service personnel, to understand requirements and implement solutions. Testing FSM configurations and scripts to ensure they function correctly and meet quality standards. Documenting FSM configurations, scripts, and processes for future reference and maintenance. Keeping up with the latest ServiceNow FSM releases, best practices, and industry trends. Manage work orders and related tasks, resources, skills, assets, and locations. Optimize scheduling and dispatching of field service tasks and agents. Empower field agents with a mobile app for accessing work order information, instructions, parts locations, knowledge base articles, and safety checklists. Facilitate collaboration between operations, field resources, and customers through mobile channels.