Desktop Support Specialist Manchester Permanent £36,000 - £42,000 p/a plus package We are looking for a passionate, motivated and highly collaborative Desktop Support Specialist to join the IT support team of a Creative Agency. In this position you will play a pivotal role in the smooth day to day operation of their desktop infrastructure. In this role you will provide support doe desktop-related issues for both on-site and remote users for a range of level 2 and level 3 support tickets. You will install, configure and maintain desktop operating systems and applications as well as troubleshooting technical problems and ensuring that downtime is minimized. The role will predominantly focus on office hardware such as end user equipment and video conferencing kit where you will manage inventory, installations, upgrades and repairs including working with vendors or third parties where applicable. This is an exciting opportunity to join a client who continue to grow and pride themselves on delivering a customer-centric approach whilst solving problems for their clients. The successful candidate will have: Previous experience in a similar Desktop Engineer / Technical support role Strong background in supporting Windows, macOS and Linux operating systems In-depth knowledge of desktop hardware, software applications and peripherals Familiarity with desktop management tools (SCCM/MDT), scripting languages (PowerShell / Bash), network protocols and virtual desktop infrastructure (VDI) Excellent communication and customer service skills If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on 07425 559 243.