Job Title: IT Technician – Site Based Location: Raynesway, Derby – DE21 7BZ Start Date: 30 June 2025 End Date: 30 June 2026 Contract: Inside IR35 £25.15 per hour Working Hours: Monday to Friday, 09:00 – 17:30 Clearance Requirement: MUST have current SC clearance Purpose of Role: To provide additional resource for the client’s hardware support function at their Raynesway site, contributing to the operational delivery of break-fix support, hardware builds, and BAU software ticket resolution. Job Description: As a IT Technician , you will be responsible for supporting onsite IT hardware and software services. You will work closely with the Hardware team and broader IT function to maintain business continuity for end-users. Key Responsibilities: Provide break-fix support and diagnostics for hardware, including laptops and desktops. Conduct hardware builds and configurations for new equipment. Operate a Tech Bar 5x per week on a rotational schedule, offering face-to-face user support. Resolve 2nd line software issues , including remote desktop troubleshooting and ticket management. Collaborate with other IT teams and escalate issues as needed. Maintain documentation of fixes and ensure ITSM systems are kept up to date. Essential Requirements: Proven experience in a similar desktop support or technician role . Strong knowledge of Windows desktop environments and hardware configuration. Experience with break-fix diagnostics and desktop/laptop builds . Excellent interpersonal skills, especially in a customer-facing support environment (Tech Bar). Proficient in remote support tools and ITSM ticketing systems . Able to work independently as well as part of a team. Must have current SC clearance due to security and clearance requirements. Ref: 452594, 452593