Role: 1st/2nd Line IT Support Location: West Brom Salary: £28,000 Are you ready to take your IT career to the next level? We are seeking a dedicated and enthusiastic individual for a 1st/2nd Line IT Support role within a dynamic managed service provider (MSP) based in West Bromwich. This is an exciting opportunity that blends office presence with hybrid working flexibility, perfect for those who thrive on variety and wish to gain hands-on experience with multiple technologies. Responsibilities: Provide first-class support as part of our helpdesk team Troubleshoot technical issues across diverse systems Collaborate closely with senior technicians on complex mattersTechnical Skills Required: 365 and Exchange Azure AD/Entra server support networking knowledge (desirable) service desk experienceThis position offers not just another job but also serves as an excellent chance for personal growth by getting hands-on experience across numerous platforms under mentorship from seasoned professionals-all this while enjoying the benefits of hybrid work arrangements! If this sounds like it could be your ideal fit, we look forward to seeing how you can contribute towards advancing technology services alongside us! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy