Job Title: 2nd Line Support Engineer Location: Lancaster (full-time onsite with some sites visits- field work) industry: Managed Service Provider Salary: £30,000- £35,000 per annum (DOE) The Opportunity: I'm currently recruiting on behalf of a well-established, rapidly growing Managed Service Provider based in Lancaster that is on the hunt for a talented Senior 2nd Line Support Engineer to join their high-performing technical team. This is an exciting opportunity to work with a broad range of technologies across a diverse client base, supporting both on-premise and cloud environments. You'll act as an escalation point for complex technical issues, provide mentorship to junior team members, and play a critical role in project delivery and system improvement initiatives. Key Responsibilities: Act as senior escalation for 2nd line tickets (some 3rd line), ensuring timely resolution and high customer satisfaction. Support a wide range of technologies including Windows Server, Microsoft 365, Active Directory, Azure, networking equipment (firewalls, routers, switches), and backup solutions. Assist with infrastructure projects such as migrations, deployments, and system upgrades. Provide remote and occasional onsite support to SME clients across multiple industries (field-work included to local sites). Collaborate with the 3rd line and project teams to improve internal processes and client infrastructure. Document resolutions and technical processes clearly in the helpdesk system. Technical Skills & Experience: Proven experience in a 2nd line support role within an MSP or similar fast-paced IT environment. Strong working knowledge of Microsoft environments (Windows Server, Microsoft 365, Exchange, Azure). Networking experience - TCP/IP, DNS, DHCP, VPNs, VLANs, firewalls (WatchGuard, SonicWall, or similar). Experience with virtualisation technologies (Hyper-V, VMware). Familiarity with backup and disaster recovery tools (Veeam, Datto, etc.). Solid customer-facing skills and the ability to communicate clearly with non-technical users.Full driving licence and your own vehicle required! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy