ICT Support Officer

Role: IT Support Engineer Salary: Up to £35,000 (DOE) Location: Leamington Spa (Onsite) Industry: Solicitors I have partnered with an expanding solicitor firm looking to expand their IT Team based in Leamington Spa. They are looking for a 2nd Line Support Engineer to work full onsite providing internal support to employees. Key Responsibilities: To act as the first and second line of support to all staff To assist staff in their day-to-day operations, ensuring that required tools and services are available to them in order that they work effectively and efficiently To be responsible for resolving issues in an efficient and timely manner and escalating, including to third party providers, where appropriate To provide any training to staff that will enable them to achieve their, and the systems, full potential, including induction training for all new starters To assist with the management and administration of the Company's Servers, Desktops, Laptops, Telephony Services and Network Infrastructure as or when required To develop skills, expertise and understanding in any required areas that would improve delivery of support and management or administration of systems, software or services Resolve hardware issues with Desktops, Laptops, Peripherals and Printers to minimise disruption to end users Network administration/troubleshooting Communicating effectively with end users, both on site and working remotely Liaising with third party support teams/consultants Experience: 3 years' experience in a Service Desk/Helpdesk environment Microsoft office/ Office 365 experience Troubleshooting of hardware/software issues Basic networking protocols- DBS/DHCP, TCP/IP Virtualisation- VMWare/Hyper-V PowerShell experienceIn Technology Group Ltd is acting as an Employment Agency in relation to this vacancy