2nd Line Support Engineer (Azure, 365, Windows) / Project Co-ordinator

2nd Line Support Engineer (Azure, 365, Windows) / Project Co-ordinator - £35,000 - £45,000 – hybrid (1 day wfh) Do you want to be an exceptional 2nd line support engineer that gets involved with project co-ordination in a dynamic, growing team? Do you want an opportunity to further your career with the most cutting-edge technology within the MSP space? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development? You’ll be working with a superb, fast growing Managed Service Provider working alongside their support team as a point of escalation for the 1st liner engineers, whilst also having some involvement with the project co-ordination of one of their largest clients. They’re a fantastic business, with exceptional leadership and somewhere that values their workers, offering that family feel culture. Primary Responsibilities: Technologies : experience with Azure, 365, Windows, Intune, Entra ID Resolving Incidents : Deal with technical problems passed on from 1st line support. Keep Systems Running Smoothly : Do regular updates, fix network problems, and apply patches. Help Users : Support staff with any problems using their hardware, software, or internet. Work with the Team : Support the wider 3rd line support team and help with bigger technical problems or projects. Documentation : Log issues, how they were fixed, and any system changes. We are looking for an impressive 2nd Line Support engineer that would be comfortable sometimes getting involved in project co-ordination for their massive enterprise client. Secondary Responsibilities: Plan Projects : Set out what needs to be done and what the goals are. Manage Time & Resources : Keep track of time, costs, and make sure the right people are working on the right tasks. Lead the Team : Keep everyone on track and working well together. Risk Assessment : Notice problems before they happen and plan how to deal with them. Oversee Tech Work : Oversee software development, system upgrades, and IT infrastructure projects. This is a fantastic opportunity, for a fantastic company, please do apply if you're interested or would like to learn further about the role. 2nd Line Support Engineer (Azure, 365, Windows) / Project Co-ordinator - £35,000 - £45,000