IT Operations Manager / Project Manager

Technical Operations Manager/ Project Manager – Southampton - £45,000 - £60,000 – Hybrid (1 day/wfh) Do you want to join a multi-million pound, rapidly growing IT Solution Provider and make a genuine impact on driving their change, structure and process through Operations? Do you want to get involved with high-level project management in which you can make a real impact? Do you want to make your stamp on an impressive IT Solution Provider, with a path to becoming the Operations Director? You will be involved with both internal and external operations and will be heavily involved with the management of their high-level projects. Will be responsible for implementing new processes and structures into the team to ensure ongoing growth. This is a chance to walk in as THE change manager, making it your own and leading the way. Experience needed: Improving internal and external processes and practices to ensure an exceptional support/project service is delivered IT Operations and Project management experience MSP background (not essential) Improving Incident, Problem & Change management across the firm Prince 2 (not necessary but ideal) Exceptional organisational skills Ensuring comprehensive measurement and reporting of KPIs. Responsibilities: Responsibility for the decisions in and around technical offerings, services, innovation, automation and products that will most help the customer base Involved in leading and managing projects on a large scale across their various key clients Get involved with projects, strategy and vision Vendor Assessments - Reviewing group 3rd party partner contracts Providing leadership and resource alongside Director and Senior Techs Oversee all aspects of management process/workflows from evaluation to resolution. Implement structures in place. Perfect for an experienced individual who is looking for a little more authority and ownership within an established, fast growing Solution Provider. This is a very exciting opportunity and a genuine chance to put your stamp on an excelling IT solution provider and make a change… leading to becoming Operations Director.