Insight Global is looking to hire a Level 2 Help Desk Specialist for a customer that is revolutionizing the quantum computing space. This will be an onsite role, 5 days per week in Warrington. This resource will be supporting end users, C-Suite executives, and their lab environment. The ideal candidate will have experience supporting Mac and Windows environments, and have a familiarity with basic Linux support. They will be supporting network hardware, desktops, onboarding, and mobile devices. On average they will be supporting 10 tickets per day. Qualifications: Experience in a Help Desk role, supporting and troubleshooting Mac and Windows Operating Systems. Familiarity with basic troubleshooting and support of Linux Operating Systems. Strong experience providing Level 2 Help Desk Support including password resets, new hire onboarding, production servers, and other higher level tickets Experience with O365 administration. Experience working with ticketing systems such as Jira. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced and dynamic environment. Strong communication and interpersonal skills.