IT Support Analyst – Insurance Sector

IT Support Analyst – Insurance Sector | EC3 | £30–35K Excellent Bonus Hybrid Working – 4 Days in Office, Fridays from Home We’re excited to be hiring an IT Support Analyst for a dynamic and fast-growing insurance firm based in the heart of EC3. This is a fantastic opportunity for someone looking to build their IT career within a supportive team and gain exposure to cloud-based projects and modern tech platforms. You’ll be joining a close-knit IT team, working directly with the IT Manager to provide day-to-day support across the business. The role offers variety, responsibility, and real scope for learning and development – particularly around data reporting, SQL, and cloud technologies (training provided where needed). What You’ll Be Doing: Providing first-line technical support across the business Maintaining excellent customer service and taking ownership of technical queries Logging, tracking, and escalating issues to third-party support as needed Assisting with Disaster Recovery planning and testing Keeping accurate records of IT assets and reviewing software versions Supporting reporting processes – including data analysis, batch files, PowerShell, and Power BI (training provided) Contributing to exciting cloud and infrastructure projects Skills & Experience: Around 2 years of IT experience , ideally within insurance or financial services Familiarity with a Microsoft tech environment , including: Windows OS Microsoft Office 365 Azure Desktop support Excellent communication and problem-solving skills Organised, self-motivated, and eager to learn Experience with SQL or Power BI is a bonus, but full training will be provided The Perks: £30,000–£35,000 salary , depending on experience Generous performance-based bonus Hybrid working – 4 days in a modern City of London office , Fridays from home Exposure to cloud platforms , security protocols, and reporting tools Great learning and career development opportunities in a friendly, growing team