Support Technician

Support Technician Location: Bedfordshire Job Type: Full-Time, Permanent Salary: 30-38k doe Benefits: 28 days inc BHS Company pension Private healthcare About the Role Were looking for an experienced and proactive Support Technician to join our fast-paced MSP team. Youll play a critical role in delivering top-tier 1st and 2nd line support to multiple clients across a variety of industries. This role offers a dynamic workload, combining remote troubleshooting, on-site visits, and hands-on involvement in project deployments. Responsibilities Deliver responsive 1st and 2nd line technical support via phone, remote tools, and client site visits Troubleshoot and resolve a wide range of issues related to desktops, servers, cloud platforms, and networks Configure and deploy devices including servers, laptops, desktops, tablets, and Chromebooks Maintain accurate service desk records using Atera, ensuring timely ticket updates and resolutions in line with SLAs Escalate complex issues appropriately, maintaining clear communication with clients and internal teams Support client infrastructure, including regular system checks, patching, backups, and monitoring Participate in project work such as onboarding new clients, cloud migrations, hardware rollouts, and software upgrades Assist with client training, documentation, and onboarding processes Provide technical input during pre- and post-sales activities Contribute to internal knowledge sharing and continuous improvement of support processes Take part in on-call support rotation during the Christmas shutdown period Attend internal training, meetings, and industry events as required Adhere to all company policies, including those related to Health & Safety, equipment usage, and PPE Essential Skills & Experience Previous experience in an MSP or IT services provider environment Solid troubleshooting ability across a range of IT systems and platforms Strong communication and customer service skills with a positive, can-do attitude Ability to work independently, manage priorities, and thrive under pressure Proficiency in Microsoft Office and basic networking concepts Desirable Skills & Certifications Experience with Microsoft 365, Azure AD, and Intune Familiarity with Windows OS, LAN/WAN/WLAN, and Point-to-Point networking Knowledge of HP/Aruba switching and network infrastructure Microsoft certifications (e.g. MCP, MCITP) CompTIA A, Network, or Security ITIL Foundation certification