Customer Success Manager

Interv_l are supporting an innovative scaling business who are looking for a Customer Success Manager. At the heart of this role is transformation. You’ll be the go-to champion for their customers driving excellence, leading change, and managing projects that make a real difference to the way they work. As part of their Customer Success team, you'll be hands-on as they roll out their software, offer strategic consultancy, and build partnerships that last. What you'll be doing: Be a trusted advisor, offering consultancy and strategic insights that deliver measurable value. Forge genuine relationships with key customers that go beyond the basics. Take ownership of client expectations and make sure we’re always one step ahead. Collaborate with the Business Development team to wow prospects and support pre-sales conversations. Roll up your sleeves to work with customer data and prep it for seamless onboarding into our software. Guide each project from kickoff to handover, ensuring everything flows smoothly. Create clear and helpful documentation for both clients and internal teams. Keep projects moving at pace, no delays, just solutions. Be the friendly, knowledgeable point of contact customers rely on throughout their journey. Spot opportunities for growth and help customers get even more from our solutions. Bring fresh thinking to our processes, helping them continuously raise the bar. Be hands-on with technical problem solving, and where needed, visit client sites to provide training and support. Tackle issues with a cool head and escalate as needed to keep things running smoothly. Keep your tech skills sharp by reading, learning, attending events, and networking. Always represent the company with confidence, professionalism, and a spark of personality. Champion our mission to overdeliver and delight every customer. What you'll need: You’ve got experience juggling multiple projects like a pro (planning, scope, risk it’s all in your toolkit). You’re familiar with structured project methodologies (Prince2, PMP, or similar). Your time management and organisational skills are second to none. You’re driven by results and love turning goals into real-world wins. Tech-savvy? You understand systems and can speak the language. You’re a confident communicator, whether writing up a report or presenting to a crowd. You’ve got a valid UK driving license and passport, ready to go where the work takes you.