IT Support Engineer

The Opportunity: My client are looking for an enthusiastic IT Support Engineer to join and support their IT team. You will provide support on a variety of hardware and software issues across the business, diagnosing and troubleshooting to resolve fault and configuring new systems. This role would fit someone who has completed a Level 3 Apprenticeship in IT or a driven individual with prior first line support experience or relevant qualifications. Skills and Experience: * Basic knowledge of Windows operating systems and familiarity with MS Office and Office 365 * Understanding of basic networking (IP addressing, DNS, DHCP) * Experience using ticketing systems (e.g., ServiceNow, Zendesk, Jira) * Basic troubleshooting of hardware (PCs, printers, monitors, etc.) * Familiarity with Active Directory (e.g., password resets, account unlocks) * Remote support tools knowledge (e.g., TeamViewer, AnyDesk, RDP) Role and Responsibilities: * Answering and logging incoming IT support requests via phone, email, or chat * Diagnosing and resolving common technical issues (password resets, software errors, connectivity issues) * Escalating unresolved issues to second or third-line support * Providing remote support to users and walking them through troubleshooting steps * Setting up new user accounts, email profiles, and permissions * Installing and configuring basic software and hardware * Ensuring service level agreements (SLAs) are met Please contact James here at ISR to learn more about our client based in Glasgow leading the way in developing the next-generation of transport mobility through innovation and transformational technology?