Service Desk Analyst

Service Desk Analyst * Sale, Greater Manchester (On-site) * £31.00 to £35.00 per hour (via Umbrella) / £45,000 to £50,000 per year (DOE) * July / August 2025 The Opportunity: ISR are working with a global technology-driven client to recruit a Service Desk Analyst who will play a pivotal role in delivering high-quality frontline IT support across multiple international locations. As a Service Desk Analyst, you will act as the primary technical contact for three UK offices (x40 users), while also delivering remote support to users in Australia (x15 users), Norway (x10 users), France (x5 users) and the UAE (x2 users); as well as working closely with the team in North America (x400 users) to resolve issues and provide solutions on a day-to-day basis. This hands-on role is based out of the Sale office (South Manchester), requiring full-time, on-site attendance and is an exciting opportunity for a technically capable and service-oriented professional to join a dynamic, multi-site environment with a global reach. Skills and Experience: * 3 to 5 years' worth of commercial experience in a Service Desk or IT Support environment Proven knowledge of: * Windows Server and Desktop OS, Active Directory, SCCM, Intune, etc. * VMware, Azure, Office 365, LAN/WAN and Email hygiene tools * Cisco, Meraki, Palo Alto and VoIP technologies Familiarity with: * Cybersecurity principles and cloud infrastructure * ITSM platforms and ITIL-based service management * Windows systems installation, maintenance and troubleshooting * Experience supporting both on-site and remote international users * Strong communication and documentation skills * Microsoft 365 Fundamentals certification (desirable) * Cisco Call Manager or Contact Centre knowledge (advantageous) Please contact Edward here at ISR to learn more about our global client and how you can become a part of their wider IT Services team focused on delivering a first-class service to their internal colleagues??