Support Engineer

Title: 2 nd Line Support Engineer Location: Office-based Southwest London Salary: Circa £35,000 to £45,000 depending on experience pension Travel: Occasional when required Start Date: ASAP. Are you passionate about cloud technology and eager to make a significant impact in a small but dynamic Managed Service Provider (MSP)? Our client, with decades of experience in delivering innovative IT solutions, is looking for a dedicated 2 nd Line Support Engineer to join their team. You will play a pivotal role in integrating cutting-edge technologies to enhance clients' business operations. Key Responsibilities Providing support with SharePoint, networking, PowerShell, Office Applications and MAC experience. Hyper V & VMWare. Strong Customer Service skills and MSP experience would be a plus. Proven experience on a support helpdesk, ideally within an MSP environment. Promote a strong customer service ethos, ensuring continuous two-way feedback regarding products and services, and understanding current customer priorities and challenges. Test and deploy updates to firewalls and routers. Update security and network information to reflect infrastructure changes accurately. Experience in hardware troubleshooting within Windows environments. Business Skills Mobile Device Management (MDM) skills. Proven experience on a support helpdesk, ideally within an MSP environment. Relevant certifications or evidence of proactive technical knowledge enhancement. Working Hours Standard 40-hour workweek from 09:00 to 17:30, with a rotating schedule Office-based role with occasional travel to client locations as required. What's in it for You? Opportunity to develop skills in new technology and control your technical environment. Autonomy in your role, allowing for personal growth and efficiency improvements. Flexible benefits package, including options for salary diversion into childcare vouchers, medical cover, etc. About Our Client Founded over 20 years ago, our client is committed to providing enterprise-level solutions to fast-growing small businesses. Their success is built on hiring exceptional candidates who are passionate about IT and eager to learn from each other. Join our client's team and be part of a group that is passionate about technology and dedicated to helping clients achieve excellence in their industries. Apply now to take the next step in your career! Email your CV to rmitchell@itecopeople.co.uk Services advertised are those of an Employment Agency.