Technical Account Manager - Team Lead

Team Lead, Technical Account Managers London, UK | Full-time | Senior Level I'm working with a high-growth, cutting-edge observability platform that’s transforming how businesses monitor and optimize their systems. My client is looking for a Team Lead for Technical Account Managers (TAMs) to lead a team responsible for technical onboarding, customer success, and deep observability insights for enterprise clients. This is a strategic leadership role for someone with strong technical depth in cloud and observability, a customer-first mindset, and a passion for building and mentoring high-performing teams. Role Overview: Lead and coach a team of TAMs to deliver world-class onboarding and technical account management. Define and track KPIs tied to customer success and product adoption. Provide hands-on guidance on implementing observability tools— logs, metrics, traces , and beyond. Act as the key escalation point for technical challenges and align customer goals with platform capabilities. Use data to drive improvements across customer experience, product feedback, and operational efficiency. ✅ Ideal Background: Solid experience in Cloud DevOps (e.g. AWS, Azure, GCP), including services like EKS, ECS, Lambda, etc. Proficiency with observability platforms such as Grafana, Kibana, Prometheus, Datadog, Splunk , or similar. Strong knowledge of RegEx, Lucene, PromQL . Proven track record of leading technical teams and owning the end-to-end onboarding journey. Excellent communicator with the ability to bridge technical and non-technical audiences. ⭐ Nice to Have: Certifications in cloud or observability technologies. Experience in a SaaS, data-driven, or high-growth tech environment . MBA or relevant leadership experience. Why Join: My client fosters a culture that values being hungry, humble, and smart . It’s a place for innovators who thrive in dynamic environments and want to make a real impact on how modern infrastructure is managed and observed. If you’re a technical leader looking for your next big challenge, I’d love to connect and tell you more.