Our client, a leading MSP is seeking an IT Support Engineer to join them on a full-time, permanent basis. Working closely with the Help Desk team, our client is looking for an IT Support Engineer with 2nd Line experience join the business on a permanent basis, providing a high level of technical support to a broad range of clients. The ideal candidate will have strong technical background with exposure to 2nd and some 3rd line support where you have become used to working on both day-to-day support and project work for clients across a multitude of industries. Those with MSP experience would be well-suited, although this is not a prerequisite. Due to the nature of the role candidates will need to drive / have access to their own vehicle. Key Responsibilities: - Working towards SLAs when supporting a broad range of client with technical support calls - Troubleshooting technical faults and issues - Remote project work undertaken by the help desk - Be the first point of contact for clients, outlining any technical faults or queries in a helpful and clear manner - Be the go-to for 1st Line Engineers whilst escalating technical faults to 3rd Line Engineers - Manage relationships with clients Key Experience: - A minimum of 2 years’ experience in a 2nd Line Engineer role - Previous MSP experience is advantageous although not essential - Confident working both remotely and on client-sites - Able to work on both project work and day-to-day support tasks - Active Director - DNS / DHCP - Understanding of Windows 10 and 11 - Hyper-V - Good networking experience This is an excellent opportunity where you will be working with a broad range of clients, working for a well-regarded MSP who have a strong reptation in their field. You will be given the opportunity to work both independently and as part of a team, supporting a broad range of clients with day-to-day and project work. CVs are being reviewed, so please apply now for immediate consideration