JBM is supporting a high-growth, VC-backed marketplace to hire a Customer Experience Lead to build and scale their CX function during a period of hyper growth. This is an opportunity to join a mission-driven, tech-enabled marketplace that raised one of Europe’s largest Series A rounds last year. With 3x YoY growth and imminent international expansion, they’re now looking for an entrepreneurial CX leader to build out scalable systems, processes, and a high-performing team. You’ll be responsible for: Designing and automating CX workflows across support Building and leading a growing team of support specialists Embedding best-in-class tools, SOPs, and reporting frameworks Collaborating cross-functionally with product and engineering teams to build internal tooling We’re looking for: Experience building or scaling Customer Operations functions in an early-stage tech business (Series A–C ideal) A strong process and automation mindset - you thrive on improving efficiency Proven leadership of high-performing teams across front-line delivery Experience working in an environment with high volume customer interactions Comfortable in high-growth, ambiguous environments with an entrepreneurial bias to action Location: Flexible hybrid approach, London HQ, with 1-2 days in the office Compensation: £65k–£80k meaningful equity at series-A valuation If you’re ready to own and elevate CX at a company scaling fast - and build something meaningful along the way - we’d love to hear from you. Please note that, due to the volume of applications, we will only be able to contact candidates who are selected for interview. Thank you for your understanding.