We’re looking for an experienced IT Manager to lead the transformation of our client's IT infrastructure and drive innovation across their multiple, retail sites. This is a hands-on, strategic role focused on modernising systems, delivering digital innovation, and supporting business-critical applications. Key Responsibilities: * Oversee IT operations, ensuring continuity and security across all systems and networks. * Lead infrastructure upgrades, cloud migration, and the transition to outsourced service desk support. * Deliver advanced 2nd/3rd line support and manage key applications (EPOS, ERP, CRM, workforce systems). * Drive the implementation of digital tools like mobile ordering, loyalty platforms, and AI-powered chatbots. * Manage cross-functional transformation projects, ensuring strong adoption and measurable business impact. * Provide technical leadership, ensuring alignment between IT strategy and business goals. What We’re Looking For: A forward-thinking IT leader with strong technical expertise, project delivery experience, and a passion for innovation and automation