Applications Analyst, Pharmacy

The Applications Analyst I, Pharmacy supports pharmacy applications across commercial, investigational, outpatient, and specialty areas. Working in a complex, multi-institutional environment, this role assists with application setup and configuration, system upgrades, issue resolution, and testing of pharmacy IT systems and data interfaces. The analyst collaborates closely with the Lead Pharmacy Analyst and stakeholders to ensure efficient operations at both the main and satellite locations. Additionally, the Applications Analyst I, Pharmacy position requires a strong understanding of pharmacy workflows, excellent analytical and communication skills, and experience working with technical systems and interfaces.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Application Support

• Provide support for pharmacy applications and hardware in collaboration with the Lead Pharmacy Analyst.
• Offer end-user support for new and existing systems, including workflow evaluation and issue tracking.
• Troubleshoot and resolve application and interface issues to ensure system reliability.

System Upgrades and Enhancements

• Participate in planning and execution of system upgrades, enhancements, and testing.
• Collaborate on upgrade schedules and conduct testing prior to go-live.
• Assist in disaster recovery planning and testing activities.

Project Leadership and Collaboration

• Lead small-scale IT projects and assist with department-wide initiatives.
• Engage with stakeholders, vendors, and cross-functional teams to ensure project success.
• Support vendor evaluations and RFP processes as needed.

Hardware and Server Support

• Troubleshoot pharmacy-specific devices and hardware.
• Support server provisioning and operating system upgrades.
• Gain proficiency in server setup and maintenance processes.

Cloud Migration and Application Archiving

• Contribute to cloud migration strategies for on-premise applications.
• Assist in application decommissioning and data archiving.

Security and Compliance

• Maintain system access controls and support new hire setup.
• Participate in application security reviews and escalate concerns as appropriate.

Vendor and Stakeholder Management

• Foster strong vendor relationships and communication.
• Align support efforts with organizational IT and pharmacy operations.

Additional Responsibilities

• Support strategic initiatives such as new clinical collaborations and hospital expansion projects.
• Participate in on-call rotation or as needed.

• Bachelor’s degree in Information Systems, Computer Science, Healthcare Informatics, or a related field required.
• 2 years of experience supporting IT applications in a healthcare or pharmacy setting required.
• Experience with system-to-system interfaces, troubleshooting, and application upgrades preferred.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office and standard business applications.
• Experience with system interfaces and issue resolution.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities in a fast-paced environment.
• Collaborative approach to working with multidisciplinary teams.
• Ability to travel between main and regional locations as required.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

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