Customer Support Engineer

Honeycomb is a rapidly expanding, well-funded startup committed to setting the benchmark for excellence in the InsureTech industry. Our foundation is built on cutting-edge technology, but our greatest asset is our exceptional team of professionals. By seamlessly integrating AI, state-of-the-art technology, and profound human expertise, each engineer at Honeycomb plays a pivotal role in shaping our trajectory.

Honeycomb is expected to cross $100M in annual sales in Q1 2024 while maintaining its strong and highly sustainable growth.

Join us and experience the tremendous impact you can make.

What You’ll Do

• Our Customer Support Engineers serve as the first point of contact in the company by supporting internal teams and external customers on live issues.
• Work towards resolving and driving production bugs to resolution. Own and drive the process by identifying the affected area, apply intermediate resolution where relevant, assign to the proper stakeholder in engineering and follow up on the resolution.
• Act as Subject Matter Expert in select technological areas, including building workarounds and best practices in production.
• Fully and accurately document troubleshooting and problem-resolution steps.

Basic Requirements

• 2+ years experience as a Customer Support Engineer.
• Knowledge of Angular or similar FE Frameworks + Node or Java.
• Basic knowledge of NoSQL like MongoDB.
• Excellent troubleshooting and problem-solving skills with attention to detail.
• Display a customer-centric mindset, focusing primarily on internal customers.
• Demonstrate clear and effective communication skills when interacting with internal stakeholders, always prioritizing their satisfaction and striving to exceed their expectations.
• Ambitious, driven, self-starters with the ability to thrive and adapt in a constantly changing environment.
• The role is based in Chicago, IL, with a hybrid work model (3 days in the office).
• Salary Range: $64K - $100K (Pending Experience).
• Employee options grant.
• 401K.
• Flexible paid time off.
• Paid national holidays.