Director of Business Information Systems

Description

Job Title: Director of Business Solutions
Location: Hybrid – Dallas-Fort Worth Metroplex
Company: LUMA Residential

Overview:
At LUMA Residential, our Mission is to deliver an edge at every stage of the employee, resident, investor, and property life cycle. This is how we achieve our Purpose—to elevate the quality of life for everyone within the communities we serve. As Director of Business Solutions, you will be a strategic force in aligning technology and data systems with that mission, ensuring operational excellence and supporting every facet of our business with smart, scalable solutions.

This high-impact role reports directly to the President/CEO and collaborates with all departments to lead technological innovation, guide data strategy, and implement tools that empower our people and properties to thrive.

Key Responsibilities:

• Technology Oversight: Manage hardware, software, and cybersecurity infrastructure—including third-party IT partners—while protecting company data and ensuring system continuity.
• Business Intelligence: Create and maintain dashboards, reports, and data systems that inform decisions, track performance, and deliver insights across the portfolio.
• Operational Transitions: Oversee tech-related aspects of management transitions, including takeovers and terminations.
• Innovation & Efficiency: Identify, test, and deploy emerging technologies and process improvements that reduce operating costs, streamline workflows, and give our teams a competitive edge.
• Training & Support: Provide system training and ongoing support to onsite and corporate teams to promote adoption and consistency.
• Trend Analysis: Stay ahead of industry innovations and align them with LUMA’s long-term strategic goals.

Qualifications

Required Qualifications:

• Bachelor’s degree in Information Systems, Computer Science, Finance, or related field
• 5+ years of experience in property management or a related industry, with at least 1 year in an onsite role (e.g., leasing, assistant manager, or property manager)
• 2+ years of experience analyzing operational or financial performance in real estate
• High-level proficiency with Microsoft tools (PowerBI, Teams, Azure, PowerAutomate)
• Familiarity with database systems (SQL, OLAP) and property management software
• Programming knowledge (e.g., Python, JavaScript, JSON) is a strong plus

Key Skills:

• Clear written and verbal communication
• Project and time management
• Cross-functional leadership and collaboration
• Analytical thinking and complex problem-solving
• Cybersecurity and IT infrastructure awareness
• Process mapping and operations analysis
• Tech-forward mindset with a service-oriented approach

Technical Focus Areas:

• Hardware/software setup and maintenance
• Business process improvement through automation and tools
• Data visualization and system reporting
• Custom tech solution oversight
• Testing, evaluation, and implementation of new platforms
• Troubleshooting and vendor coordination

Work Environment:

• Location: Hybrid (Dallas-Fort Worth Metroplex)
• Travel: Occasional travel required
• Supervision: Leads internal analyst/report writer; manages vendor relationships
• Tools: Home office equipment provided
• Dress Code: Professional attire during video calls, meetings, and site visits

Why LUMA?

At LUMA, we lead with heart and act with intention. You’ll join a team committed to owning the mission, elevating others, and delivering exceptional experiences—every single day. The Director of Business Solutions will help engineer the systems that bring our mission and purpose to life, empowering employees, serving residents, and driving value for investors.

We’re proud to promote from within, reward innovation, and offer an environment where great people do great work. If you’re ready to be part of something meaningful—we’d love to hear from you.