Front End - Shift Supervisor

021 Santa Monica - Bristol Farms, Santa Monica, California, United States of America

Job Description

Posted Friday, February 14, 2025 at 11:00 AM | Expires Saturday, March 1, 2025 at 10:59 AM

Who Is Bristol Farms?

Since opening our first market in Rolling Hills, CA, Bristol Farms has brought people together around a love for cooking and sharing delicious food. We have worked to create a community of curious foodies - people who enjoyed exploring the aisles and discovering new and exciting ingredients. We know that in order to achieve this goal, we must provide the freshest, highest-quality, locally sourced meat, seafood, and produce, complement it with an awesome array of groceries in each aisle, and create an extraordinary experience for every guest.

To create that experience, we rely on our amazing team members and leaders to provide extraordinary service; and to create a fun, interactive, and engaging environment where we invite the guests to participate in the experience.

We seek out team members who not only enjoy food but are passionate about it. Team Members who thrive in a fast-paced environment and can still maintain a calm demeanor, who have a positive attitude, and who work well in a team environment. People who are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where they work. We look for team members who can connect with people and reach a level of hospitality that exceeds guests' expectations.

Ingredients You'll Bring to the Table

You love food and can create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests' expectations. You are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where you work. You embody a spirit of entrepreneurship and mutual respect. You approach every situation with a YES! attitude and seek to find a solution to all opportunities that arise.

What Will Be On Your Plate?

Job Title: Front-end Shift Supervisor

Department: Front-end

Reports To: Customer Service Manager

FLSA Status: Nonexempt

Summary

This is a management-in-training position. This position is important because the Front-end is what customers see when they arrive and when they leave our stores. This makes the first and lasting impression on all who visit Bristol Farms. Because of this, the Front-end Shift Supervisor must be enthusiastic, have strong communication skills and extraordinary people skills. He/she must know how to keep morale high among the Front-end staff; serve the customers to develop and retain repeat business; keep the Front-end clean and up to par with Bristol Farms standards and lastly create an environment that’s welcoming, warm and friendly.

Essential Duties and Responsibilities

The Front-end Shift Supervisor assists the Customer Service Manager with supervision and coordination of activities of Front-end employees. Responsibilities include assisting with planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems. He/she is also responsible for carrying out the duties listed below (other duties may be assigned):

• Leads by example; models correct behavior and adherence to company policies and procedures.
• Required to perform all duties of a cashier & courtesy clerk.
• Operating a cash register is first priority.
• Packages and handles customers’ groceries according to their preference - paper, plastic, or both.
• Offers/assists Customers with carry out service.
• Collects shopping carts from inside the store and from the outer perimeter of the store, parking lot and any other areas where needed. Keeps Floral Department free of hand baskets and shopping carts.
• Required to keep work area neat, clean, & organized.
• Adheres to & enforces policies set forth in the employee handbook.
• Follows & enforces liquor and tobacco laws implicitly, including the verification and authenticity of valid, acceptable identification.
• As mandated by California state law; Cashiers who sell alcoholic beverages must be 18 years old or older.
• Assists with the training & development of employees on store policies, department procedures, and job duties.
• Listens to customer complaints, examines returned merchandise, and resolves problems to restore and promote good public relations.
• Follows and implements correct accounting procedures for all voids, returns, exchanges, & department transfers.
• Assists cashiers and courtesy clerks as needed.
• Responsible for approving checks in accordance to company check cashing policy.
• Follows and enforces Bristol Farms Employee Discount Card guidelines & other specified policies.
• Performs cash register audits as required & reports results to Store Director.
• Ensures that all opening and closing procedures are performed.
• Keeps the Customer Service Manager informed of all Front-end concerns.
• Responsible for keeping the Front-end clean and appealing to the customers.
• Assists in “trouble shooting” for problems with Front-end equipment.
• Maintains candy inventory on Front-end merchandisers which may include ordering, receiving, stocking, and merchandising.
• Communicates with Customer Service Manager on status of supplies and ordering needs.
• Follows & enforces safety work standards and reports any safety hazards to the Store Director.
• Responsible for enforcing Bristol Farms established Customer Service policies and guidelines.
• Serves customers with a smile and willing attitude. Assures high sales through establishing relationships with customers to ensure repeat business.
• Availability requirements include; but are not limited to; days, evenings, weekends and holidays.
• At all times, meets and exceeds Bristol Farms standards in accuracy, service, appearance, quality, and cleanliness.

Supervisory Responsibilities

Directly supervises 8-18 employees in the Front-end Department. Carries out supervisory responsibilities in accordance with Bristol Farms policies and applicable laws.

Customer Service Skills

Front-end Shift Supervisors are expected to provide customer service that is extraordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers.

Education and/or Experience

High School diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Knowledge of English

This is a customer service driven position. The candidate must have the ability to speak, read and understand English fluently.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure. Ability to calculate figures and amounts such as discounts, interest, percentages and volume.

Reasoning Abilities

Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form. Ability to resolve conflicts in such a manner so as to create a win-win situation.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand for long periods of time; walk; handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.

Why You’ll Love Working at Bristol Farms:

• Amazing earning potential, paid weekly!
• A values-based culture that will engage and empower your growth and development
• A strong training program that will build your restaurant and guest service skills
• Opportunity for growth within our family of brands
• Benefits available – Including medical, dental, vision, and 401K
• Numerous scholarship opportunities available to full & part time team members
• 20% discount at all Bristol Farms and Lazy Acres locations
• $60 credit to Shoes for Crews every 6 months of employment