IT Supervisor

Salary Range: $55,000.00 To $55,000.00 Annually

JOB DESCRIPTION

SUPERVISOR: Assistant Manager or Manager

STATUS: Exempt

SUMMARY:

The position duties include a wide range of activities related to the administration and support of various software systems, as well as preparing, configuring, development, and process documentation. The position is the project owner for systems. In addition, this role involves project management of specific tasks or projects on behalf of the leadership team that supports improved program analysis, improved system use, and innovative IT and systems-related projects to create additional efficiency within operations and to meet required operational goals.

SUPERVISION RECEIVED AND EXERCISED:

Operates under the direct general supervision of an Assistant Manager or Manager. The IT Supervisor exercises supervision over other IT employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties, and/or skills required. Other duties may be assigned.

• Project owner for equipment and systems
• Institute protocols for the use of IT across departments and projects
• Provide advice on the most suitable IT choices
• Provide technical support or training for systems and networks
• Act as a link between end users and higher-level support (client liaison for IT)
• Install and configure software and hardware (printers, network cards, etc.)
• Monitor system and network performance
• Perform troubleshooting, repairs, and data restoration
• Perform maintenance activities (e.g., backups)
• Maintain licenses and upgrade schedules
• Collaborate with other professionals to maintain standards and functionality
• Assist the development teams with data integration
• Assist staff in the use and functionality of our systems of record
• Troubleshoot already developed applications and their uses
• Document and update Podio workflows as required
• Critically evaluate information gathered from multiple sources
• Explain reports and recommendations to multiple audiences
• Perform as “first response” alongside the disaster recovery team in emergency situations to limit liabilities and ensure business continuity
• Provide excellent customer service to participants, landlords, co-workers, clients, and vendors
• Provide regular training for staff on IT and systems-related issues
• Conduct all job functions in alignment with the PHA Administrative Plan, HUD regulations, and other state and local requirements
• Obtain certification in Housing Choice Voucher Specialist within 120 days of employment
• Ensure regular attendance and punctuality
• Perform other duties as assigned

BEHAVIORAL COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Leadership: Provide lead direction on special projects or processes by clearly and effectively setting the course of action; and manage the efficiency of processes, materials, or programs by providing regular feedback and reinforcement to appropriate staff as required.
• Performance Excellence: Set high standards of performance; pursue aggressive goals and work hard/smart to achieve them; strive for results and success; convey a sense of urgency and bring issues to closure; and persist despite obstacles and opposition.
• Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, monitor, and measure the needs of both internal and external customers; talk and act with customers in mind; and recognize working colleagues as customers.
• Effective Communication: Ensure important information is passed to those who need to know; convey necessary information clearly and effectively orally or in writing; demonstrate attention to, and convey understanding of, the comments and questions of others; and listen effectively.
• Analytical: Synthesize complex or diverse information; collect and research data; and use intuition and experience to complement data.
• Quality: Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality.
• Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.
• Integrity: Must abide by strict ethical standards, integrity, objectivity, and confidentiality when dealing with client, employee, or financial information, and budget analysis, and must avoid any personal conflicts of interest.

QUALIFICATIONS:

• Intermediate to advanced Excel skills
• Problem-solving skills and analytical skills
• System mapping process documentation
• A four-year degree from a regionally accredited institution in Information Technology, Public Administration, Social Science, or equivalent experience.
• At least one year of work experience that may include internship experiences.
• Hands-on experience with Yardi preferred. Experience should include day-to-day user support and report development.
• Excellent writing skills and an ability to write and maintain technical documentation, as well as troubleshoot and explain technical issues and concepts to the layman.
• Self-motivated and focused, with a positive outlook and excellent organizational skills.
• Experience working in a project team-oriented environment.