Sr UX Designer, Worldwide Installments

Job ID: 2930008 | Amazon.com Services LLC

Amazon’s Payment Products team is seeking a highly motivated, customer-centric UX designer to create compelling user experiences and redefine expectations for modern installment-based payment solutions. You’ll be part of a global team dedicated to solving complex problems for both Amazon customers and sellers.

You are a designer with extensive experience working on real products that people use every day. You have experience in designing for customer-facing environments. You are an organized self-starter that can deal with ambiguity and are always on the lookout for ways to improve the customer experience. You are an excellent collaborator and have no problem presenting—and defending—your ideas to other designers, product managers, and company leaders. You understand the value of user testing and prototyping, and thrive in a fast-paced, startup-like environment. Above all you are passionate about solving real problems for real people through research, design, and iteration.

You will work with other members of the design and product teams to create experiences that are engaging, useful, and solution oriented. You are comfortable working with geographically dispersed teams and influencing a global roadmap. You are interested in how different countries prefer to handle payments and can create design solutions suited to diverse markets based on customer research. You will use market analysis, customer feedback, data analytics, and usability findings to tailor your designs to the customer in order to best solve their problems. You will be responsible for developing your ideas from concept to completion, presenting them to stakeholders for approval, and working directly with developers to bring them to life.

Key job responsibilities

1. Work closely with product owners, software developers, researchers, and other designers to create innovative design solutions that impact millions of users.
2. Deliver end-to-end design of medium-to-large-scale projects, using market analysis, site data, customer feedback, user research, and technical constraints/opportunities to inform design decisions.
3. Translate complex customer interactions into simple, engaging user-centered solutions.
4. Quickly and thoroughly create user flows, wireframes, low-fidelity and high-fidelity design mockups, and interactive prototypes.
5. Assess and analyze current site data and user behavior to understand target users deeply by developing and working from user profiles and conducting task analysis, creating user scenarios or user stories, and helping to create and analyze user research.
6. Communicate complex, interactive design concepts clearly and persuasively across different audiences and varying levels of the organization.
7. Refine, maintain, and enforce current design guidelines and strategies.
8. Work on multiple projects concurrently while handling different types of design requests.
9. Adeptly handle changing priorities throughout a product life cycle.
10. Work collaboratively with engineers, product managers, executives, and other designers in overseeing design throughout the planning and development lifecycle for interfaces to help define best-in-class user experiences.

About the team
We are a customer obsessed team within Amazon focused on creating the best in class payment experiences for our customers. We have big ideas, and are willing to take risks in order to realize them. We are small enough to move quickly while enjoying the stability that comes with being an industry leader. We tackle modern, complex problems in innovative ways and create software that improves people’s lives.

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

- Experience with UX design of complex workflows
- Knowledge of best practices for information architecture and design
- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
- Experience defining and maintaining design patterns and UX standards

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit this link.