M365 Engineer Location: Birmingham or Manchester | Salary: £60,000 A leading, professional service firm is seeking a Senior Engineer (L3) to join its Identity & Messaging team . The successful candidate will play a key role in managing and enhancing cloud-based collaboration, identity, and messaging platforms within a highly secure and regulated environment. This is an opportunity to join a technology-forward organization that values innovation, teamwork, and diversity. The role will suit someone who thrives in a fast-paced environment and enjoys contributing to enterprise-scale digital transformation. Main Purpose of the Role Act as a Subject Matter Expert (SME) providing 3rd line support across identity and messaging platforms. Ensure delivery of high-quality, secure, and reliable IT services aligned with organizational needs. Make proactive recommendations for service improvements and platform enhancements. Develop and maintain a resilient and scalable technical platform in line with the firm's IT strategy and architecture roadmap. Key Responsibilities Monitor and maintain Messaging & Identity systems to ensure availability and performance per service-level agreements. Configure services with a focus on resilience, cybersecurity, and disaster recovery . Collaborate with internal IT teams to improve end-user experience and operational efficiency. Build and manage relationships with third-party vendors and service providers. Drive continuous improvement and innovation across messaging and identity services. Participate in an on-call rotation for out-of-hours major incidents (P1). Technical Skills and Experience Strong experience with Microsoft 365 and Azure platforms , including Azure AD , Intune (MDM) , Teams , SharePoint , and Exchange Online . In-depth knowledge of Identity Management , Access Control , and Single Sign-On (SSO) technologies. Skilled in PowerShell scripting , certificate management, and cloud tenant management. Experience with migration projects into the Microsoft cloud ecosystem. Solid grasp of O365 licensing , Active Directory, and Azure AD Connect. Background in 3rd-line engineering with strong troubleshooting capabilities. Experience transitioning from hosted to hybrid cloud environments is a plus. Professional Attributes Ability to explain complex technical concepts in plain language. Team-oriented with a proactive, service-focused mindset. Why Join? Join a progressive firm that embraces technology as a core enabler of legal services. Work in a collaborative, inclusive culture where your contribution is recognized. Be part of a modern environment that supports innovation, flexibility , and career development. The firm is committed to equality and diversity , and encourages conversations around workplace adjustments. If you're a skilled Identity & Messaging specialist looking to make an impact in a dynamic and supportive setting, we encourage you to apply.