IT Service Delivery Lead (Law Firm) required to work in my client's London office. This is a Hybrid role so working 2 days from home and 3 days in the office. Please note: To be prepared to cover the helpdesk support rota-shift patterns between 8 am and 6 pm as well as weekend work (if required). Only send in your CV if you have Legal experience and you have worked for a Law Firm within the last 2 years. Please do NOT send in your CV of you have NOT worked within Legal. Job purpose: This role manages a small team of 1st and 2nd line Service Desk Analysts and 1 Senior Service Desk Analyst. The role holder will lead the team, ensuring that Service across the department is delivering to the needs of the Firm and aligned with ITIL methodology. The Service Delivery Lead will take the lead in ensuring good working relationships within the broader Technology team. Skills required: * Prior experience working in a legal, professional services or partnership environment. * 2 years as a Support Delivery Lead. * Experience working in a service desk environment. * Design and implement seamless processes from the ground up, integrating people and technology for optimal efficiency and effectiveness. * Experience supporting satellite offices. * Excellent communication and customer skills and an ability to work with non-technical end-users and technical (Technology) staff. * Ability to work within a team framework, as well as under own supervision. Please send in your CV if you have the above skills and if your CV reads well, I will respond to you