IT Support Technician / Helpdesk Support

About the Role: We are looking for a proactive and customer-focused IT Support Technician to join our growing team in Birmingham. You'll be the go-to person for all things tech, ensuring smooth day-to-day operations by supporting hardware, software, and networking issues. Key Responsibilities: * Provide 1st and 2nd line IT support to staff onsite and remotely * Troubleshoot hardware, software, and network issues * Install, configure, and maintain desktops, laptops, and mobile devices * Manage user accounts, permissions, and access control * Assist in IT projects, including system upgrades and migrations * Maintain documentation of IT procedures and support logs Requirements: * Previous experience in an IT support or service desk role * Strong knowledge of Windows OS, Microsoft 365, and Active Directory * Basic networking knowledge (DNS, DHCP, TCP/IP) * Excellent problem-solving and communication skills * A logical, methodical approach and ability to prioritise tasks * Relevant certifications (e.g. CompTIA A, Microsoft, ITIL) – desirable but not essential What We Offer: * Competitive salary & pension scheme * Supportive team environment * Ongoing training & development * Opportunities for progression * Onsite parking & modern office facilities How to Apply: Send your CV and a short cover letter