Fixed Income Support Analyst Location: London Contract Type: Contract (Duration to be confirmed) Working Hours: On-site coverage between 07:00–18:00 (rotational shifts); out-of-hours and weekend support expected as needed Overview: Our client, a global financial institution, is seeking a highly skilled and driven Application Production Support Specialist to join their APS F2B Flow team. This global function supports the FX, EQD, Rates, and Credit businesses within Global Markets, with a particular focus on the Fixed Income Rates and Credit trading platforms. This role combines strong technical expertise with business-facing responsibilities, supporting a complex, high-volume trading environment. The successful candidate will be expected to provide both proactive and reactive support, contribute to platform stability, and drive continuous improvement across systems and processes. Key Responsibilities: Provide expert-level support for Rates and Credit trading platforms, ensuring stability, performance, and availability. Act as a functional expert and technical liaison between trading, sales, development, and infrastructure teams. Manage production environments, including incident resolution, release deployment, capacity planning, and platform maintenance. Support business, regulatory, and security-driven IT projects across global entities. Troubleshoot and resolve issues across a complex stack involving pricing, messaging, position management, and regulatory exports. Participate in early shift rotations and provide 2nd line out-of-hours support as required. Essential Technical Skills: ION MarketView – strong hands-on experience required Operating Systems: Windows & UNIX Networking & Firewalls – solid understanding Databases: SQL / Oracle ECN Connectivity Preferred Technical Skills: Tibco, RV Bladelogic ITRS Geneos Reuters, Tradeweb, Bloomberg Dynatrace Ansible Candidate Profile: High-calibre graduate with a strong academic background. Extensive experience supporting electronic trading systems in a fast-paced environment. Analytical thinker with the ability to solve complex problems under pressure. Strong initiative, able to work independently and as part of a global team. Excellent time management and prioritisation skills. Proactive, innovative, and committed to continuous improvement. Flexible with working hours and able to adapt to changing priorities. If the above aligns with your skills please submit your CV.