Role: IT Support Specialist II Location: Hybrid (at least 3 days in office weekly) Salary Range: £36k – £40k base 5% bonus About the Role This position is replacing an existing Support Level II role. The ideal candidate will have experience in front-line IT support, preferably within a fast-paced tech environment. We're looking for someone confident supporting both Windows and Mac (Apple) environments, with strong end-user support capabilities. Technical Requirements Ideally 3-4 years experience in technical support roles Solid experience with Windows and macOS environments Strong knowledge of Microsoft 365 and cloud services, including: User administration Account setup Familiarity with ITSM tools like Jira (or equivalent) Hardware provisioning and support (laptops, accessories, etc.) Experience performing onboarding/inductions for new starters Soft Skills People-oriented, with excellent interpersonal and communication skills Proactive, switched-on, and able to work independently Detail-oriented, with a high standard of care in support delivery Expectations by 90 Days By the 90-day mark, the candidate should: Be working independently on support tickets Be confident with hardware provisioning and equipment processing Be familiar with induction processes and able to run new starter sessions Show initiative, care, and accountability in interactions and decision-making Interview Process: L1 Interview – Hiring Manager (30 minutes via Teams) L2 Interview – Peer interview - more of an in-depth technical focus – (45 minutes via Teams) L3 Interview – Head of IT (45-60 minutes)