Senior Desktop Support Analyst Location: On site 5 days per week in London Responsibilities: Provide comprehensive technical support to end-users through in-person interactions, phone communications, and remote access technologies. Diagnose and resolve hardware, software, and network issues on Virtual Desktop Infrastructure (VDI), laptops, printers, and other peripherals using event logs and monitoring solutions. Install, configure, and maintain operating systems (Windows 10 and Office 365), productivity suites (Microsoft Office), applications, and security software. Deploy and manage software updates and patches using tools such as Microsoft System Centre Configuration Manager (SCCM). Use remote access tools (TeamViewer, Remote Desktop) to assist remote users promptly. Support collaboration and communication tools, including MS Teams, Email, and mobile communications. Collaborate with other IT teams to address escalated issues and implement robust solutions. Investigate and troubleshoot critical vulnerabilities to ensure robust security. Create and maintain documentation, knowledge base articles, and training materials to enhance team efficiency. Participate in the planning and implementation of IT projects, such as system upgrades and migrations. Set up and support audiovisual (AV) equipment for meetings across all organizational levels. Requirements: Extensive experience in desktop support. In-depth knowledge and experience with desktop operating systems, hardware, and software, including Windows 10/11, Microsoft Office Suite, Active Directory, Citrix, VDI, and Exchange. Familiarity with endpoint security software, including antivirus and firewall solutions. Proficiency with software deployment tools such as Microsoft SCCM. Exceptional troubleshooting and problem-solving abilities. Ability to operate effectively under pressure and prioritize tasks in a dynamic environment. Strong communication and interpersonal skills. Ideally worked in Financial Services or similar regulatory organisations. The Salary for this role is up to £60,000 plus bonus and additional benefits. Unfortunately this client does not offer sponsorship and candidates must be living within a commutable distance to Central London as the role is 5 days per week in the office.