Information Technology Service Delivery Manager

Service Delivery Manager An established investment business is looking for a Service Delivery Manager to join their team on a permanent basis, based in either Edinburgh or Glasgow . This role will suit someone with strong end-to-end service lifecycle experience, covering everything from proactive monitoring and incident response to ensuring delivery resilience and securing a high-performance platform. Key Responsibilities: Take ownership of platform performance and service reliability. Manage the full service lifecycle, ensuring stability, security, and efficiency. Oversee infrastructure components including VM, containers, networking, and patching. Lead regular third-party supplier reviews, ensuring performance aligns with contractual agreements. Drive continuous improvement through robust stakeholder and supplier engagement. Apply ITIL v4 best practices across relationship management, supplier coordination, and service delivery. Requirements: Proven experience in service delivery and platform ownership within complex IT environments. Strong working knowledge of ITIL v4, particularly in relationship, supplier, and service management. Familiarity with infrastructure technologies including VMs, containers, networking, and patch management. Confident in managing 3rd party providers and conducting regular service reviews. Excellent stakeholder management and communication skills. This is an excellent opportunity to join a respected investment business in a critical, high-impact role ensuring operational excellence and platform stability.