Technical Head of Customer Support (SAAS)

Head of DevOps Support | Remote UK/ROI | Are you ready to take the reins of a mission-critical DevOps support function at a fast-growing SaaS company delivering cutting-edge artifact and supply chain management at scale? We're hiring a Head of DevOps Support - a dynamic, hands-on leader who knows how to blend strong operational rigour with technical depth. In this role, you'll lead and scale a high-performing team of support engineers, helping developers and enterprise clients get the most from a cloud-native, API-driven platform powering CI/CD pipelines around the globe. What you'll be doing: Leading the end-to-end support engineering function - setting KPIs, driving resolution quality, and creating best-in-class tooling and workflows. Owning the customer journey post-deployment, from onboarding through to long-term technical enablement. Partnering with Product and Engineering to improve integrations and address platform feedback that really matters to users. Automating wherever possible - because great support teams build, not just react. What we're looking for: Experience scaling technical support or DevOps teams in a SaaS or platform context. A strong grasp of developer tools, cloud-native infrastructure, CI/CD pipelines, and support systems (e.g. Zendesk, Linear, Intercom). Someone who's as passionate about solving root causes as they are about helping people. A customer advocate and internal changemaker with a builder's mindset. Why this role? You'll be a key figure in how a growing product is delivered, supported, and improved globally. Remote-first, collaborative team culture with big ambitions and low ego. Competitive package, equity, flexible working, and a serious commitment to professional development. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or . Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs. Skills: Head Of Support DevOps Automation CI/CD Benefits: Fully Remote Equity Healthcare