New Value Solutions, a national IT consulting company, is seeking a Functional Analyst/Developer: ServiceNow to enhance and manage ServiceNow platform implementations. Responsibilities Manage configuration and customization of ServiceNow workflows. Develop and document comprehensive user and technical requirements. Implement integrations between ServiceNow and external systems. Conduct rigorous testing and maintain solution documentation. Provide training and operational support for stakeholders. Requirements Experience with ServiceNow modules: ITSM, ITOM, ITAM, SPM, HRSD. Proficiency in workflow customization, UI design, and ACL management. Expertise in system integration and operational troubleshooting. Excellent analytical, documentation, and communication skills. If you have the necessary expertise and able to work in Canada, please submit your resume. While we thank all candidates in advance for their application, only those shortlisted will be contacted.