IT Helpdesk Analyst - Leeds

Position: IT Helpdesk Analyst Location: Leeds Salary: Up to £32,000 Are you passionate about technology and eager to kick-start your career in IT support, or progressing in a well exposure IT Support position? Do you have a knack for solving technical problems and delivering exceptional customer service? If so, we want to hear from you! About Us We are a dynamic and innovative Managed Services Provider, who specialise in the Education Sector, and we are committed to delivering top-notch IT solutions to a diverse range of clients. Our team is growing, and we are looking for a dedicated IT Engineer to join our ranks. The Role As an IT Engineer, you will play a pivitol role for our clients, providing prompt and professional technical support. Your main responsibilities will include: Responding to Service Requests: Addressing client issues via phone, email, and ticketing systems. Troubleshooting: Diagnosing and resolving hardware and software problems. Remote helpdesk and visit to local schools in the area Escalation: Escalating complex issues to higher-level support teams as necessary. Documentation: Maintaining accurate records of issues and resolutions. Customer Service: Ensuring a high level of customer satisfaction through effective communication and timely updates.Technical Skills - Windows OS/Server Active Directory & Group Policies Office 365 & Azure Administration Hardware and Software Troubleshooting Basic knowledge of IT Systems and NetworksWhat We Offer Professional Development: Opportunities for training and career progression. Supportive Environment: A collaborative team culture where your contributions are valued. Comprehensive Benefits: Including health insurance, pension scheme, and paid time off.About You Customer Focused: Excellent communication skills and a customer-oriented approach. Problem Solver: Strong analytical skills with a keen eye for detail. Team Player: Ability to work well within a team and independently. Qualifications: A relevant IT qualification or experience in a similar role is advantageous but not essential.How to Apply If you are ready to embark on an exciting career with a leading Managed Services Provider, we would love to hear from you. Send your CV and a cover letter to (url removed). Join us and become a vital part of our mission to provide exceptional IT services. Apply today