2nd Line Support Analyst

Are you a skilled IT professional ready to step up and make a real difference? If you enjoy solving technical challenges, collaborating with others, and delivering high-quality support, this 2nd Line Support role at Bluespires could be the perfect next step! At Bluespires, we pride ourselves on doing things differently. We’re committed to putting our clients, and our team, first. From managed IT support to cybersecurity and infrastructure projects, we work in partnership with our clients to deliver smart, bespoke IT solutions that truly make their businesses better. This is a full-time role offering a salary of up to £35,000 per year and fantastic benefits, including dedicated time to gain qualifications and certifications of your choice, social activities company events, and much more! As we grow, we’re looking for a dedicated 2nd Line Support Analyst to join our team in Oxfordshire. You’ll play a crucial role in delivering first-class IT support, resolving technical issues, and supporting our 1st line team, all while helping to create a great experience for our clients. As 2nd Line Support Analyst, your responsibilities will include: Providing technical support to end users and clients remotely, with occasional on-site visits if required. Taking ownership of escalated support tickets and see them through to resolution. Troubleshooting and resolving issues across a range of technologies, including networks, software, and hardware. Supporting and guiding 1st line colleagues through more complex incidents. Maintaining accurate documentation and help build out our internal knowledge base. Key Skills & Experience: Experience with Microsoft 365 administration Understanding of TCP/IP, LAN/WAN configurations, and networking fundamentals Experience working in a Managed Service Provider or similar IT support environment Strong troubleshooting and problem-solving skills Excellent interpersonal and communication skills A proactive and customer-focused approach Desirable (but not essential): Experience with WatchGuard, Sophos, Datto, Intune, and SharePoint Certifications such as MCP, CompTIA, Microsoft Fundamentals/Associates Familiarity with Azure, Entra, device enrolment, and Windows Modern Desktop deployments If this role sounds like your next step, we’d love to hear from you. Apply now and take your career forward in a role where your expertise and professional growth will be valued. Niche Recruitment is proud to be working exclusively with Bluespires on the recruitment of this position. Please get in touch with Niche Recruitment should you have any questions