Research Reporting Analyst Customer Experience

18 months Fixed Term Contract - Clientside/Inhouse opportunity! Join a Team Where Data Meets Real-World Impact Are you a data storyteller who thrives on transforming numbers into meaningful action? Want your analysis to help shape the CUSTOMER EXPERIENCE for one of the UK’s most complex and high-profile environments? This is your chance. We’re hiring a Research Reporting Analyst to join a passionate Research & Insight team that fuels strategic decision-making across the business—from operations to the C-suite. Why This Role Stands Out You won’t just be crunching numbers—you’ll be driving change. From improving accessibility services and tracking real-time customer sentiment to predicting operational bottlenecks, your work will directly influence how thousands of people experience the service environment every day. What You’ll Be Doing Deliver monthly and ad hoc reports using Power BI, R or Python, and Excel Lead on high-impact projects like Key Driver Analysis and Special Assistance Survey redesign Help implement a new Voice of the Customer platform—using AI, verbatim survey text, and social sentiment to surface actionable insights Present your findings to senior stakeholders—including executives and board-level leaders Apply statistical techniques (regression, correlation, hypothesis testing) to uncover patterns and opportunities What We’re Looking For 3 years’ experience in market research or data analysis Skilled in customer satisfaction survey analysis (quant and text) Proficient in Power BI, R or Python Strong communication skills—able to explain data to non-technical audiences Organised, curious, and comfortable working independently What You’ll Get A 50/50 balance of structured reporting and exploratory insight work Regular exposure to high-level strategic discussions Flexibility, autonomy, and a supportive, insight-driven culture The chance to make your mark in a complex, high-impact service environment If you're ready to turn insight into action and help shape a smarter, more customer-centric future, we’d love to hear from you. DataJobs InsightJobs MarketResearch PowerBI HiringNow CustomerExperience mrxjobs