Job Description We are seeking a Dynamics 365 Functional Consultant to join a leading global consultancy. You will work directly with clients to deliver CRM solutions focused on Sales and Customer Service processes. Your role includes gathering requirements, running workshops, managing project timelines, and collaborating with technical teams to ensure solutions meet business needs. Roles and Responsibilities Lead workshops for requirements gathering & process mapping Manage project timelines, documentation, and escalate issues as needed Develop formal requirement specifications and workflow documentation Collaborate closely with clients, solution architects, and developers Present to and engage with senior client stakeholders at Director and Executive levels Skills and Qualifications Required: Proven experience as a Dynamics 365 Functional Consultant Strong skills in business analysis, system audits, requirements gathering, and process mapping Ability to create functional/technical design documentation and UAT scripts Experience with Dynamics 365 Sales and Customer Service customisation and configuration Familiarity with Microsoft Power Platform and PowerApps Comfortable managing projects and client relationships Desirable: Microsoft Dynamics or Power Platform certifications (e.g., PL-900, PL-200, PL-400) Basic knowledge of JavaScript Benefits Hybrid working model (2-3 days in office) Starting Salary - up to £45k dependant on experience Life Assurance, Company Bonus, Private Healthcare & More