3rd Line Support Engineer / Stratford-Upon-Avon

3rd Line Support Engineer / Stratford-Upon-Avon Are you an experienced IT professional with advanced troubleshooting skills and a passion for resolving complex technical challenges? We’ve partnered with the UK’s leading provider of environmental compliance and data management services, who are seeking a skilled 3rd Line Support Engineer to join their dynamic team. What You’ll Do: Provide expert-level support for up to 400 staff, acting as an escalation point for intricate IT issues alongside the support team. Diagnose and resolve advanced technical problems, ensuring adherence to SLAs and minimal downtime. Lead and contribute to high-level technical projects, including infrastructure maintenance and optimisation of their Microsoft stack (Azure, Active Directory, Windows Server, and beyond). Drive cybersecurity initiatives, support ISO 27001 compliance, and enhance business continuity strategies. Mentor junior team members and spearhead innovative improvements to IT processes and systems. Manage escalated Service Desk tickets with precision, ensuring timely and effective resolution. Who You Are: You bring 4 years of IT support experience, with a strong background in 3rd line support and advanced troubleshooting. You’re a proactive, detail-oriented communicator who thrives in both technical and collaborative environments. Deep expertise with Microsoft technologies (Azure, Intune, M365, Teams) is essential. Experience with SQL, Endpoint management, and ServiceNow is highly desirable. Knowledge of networking and infrastructure is a significant advantage. Benefits: £35,000 salary Hybrid working arrangement at their Stratford-Upon-Avon office (4 days in, Fridays from home) Up to 10% bonus Enhanced holiday package (buy/sell up to 10 days) Private medical insurance Subsidised gym membership MyPerks discounts Is this role of interest? Or do you know someone who might be the perfect fit? Please send a CV to alex.copinger-symes@opusrs.com or apply below.