Contract IT Service Desk Analyst - 3 Months, Inside IR35, PAYE Location: Exeter Contract Duration: 3 Months Rate: Competitive An organisation is seeking a skilled IT Service Desk Analyst for a 3-month contract. In this role, you will provide first-line support to colleagues and partners, ensuring efficient use of IT systems and applications. Key Responsibilities: Manage and categorise incidents using ITIL-aligned processes. Independently resolve 70-80% of calls and tickets using technical expertise. Ensure all service requests meet designated SLAs. Provide thorough Identity Management support. Escalate complex issues to other IT teams as necessary. Develop self-help resources to enhance user independence. Candidate Profile: Minimum of 2 years in an IT Service Desk role. IT or related degree preferred. Certifications such as CompTIA A, Network, Security, and ITIL are a plus. Strong knowledge of Windows OS, Microsoft Office, and networking. Excellent communication and teamwork skills. If this is of interest please apply with your latest CV.