Programme Manager

Job Title: Programme Manager Location: Bristol (hybrid or remote) Salary: up to £85,000 Peaple Talent are working with a key client looking for an experienced Programme Manager to drive transformational change across two major projects. This is a customer-facing, hands-on role where you’ll lead complex CX and contact centre programmes, working closely with systems like Zendesk, Salesforce, and SAP. The Role: Leading the end-to-end delivery of two large-scale retail programmes Driving business change and technical architecture initiatives Creating programme strategy, governance, plans, documentation, and budgets Delivering transformation across the UK, Europe, and North America The Candidate: Proven experience in contact centre or large system change programmes Strong background with Zendesk or Salesforce is essential Experience in CX, SaaS tools (Zendesk, CX-One, Calabrio) and retail environments Confident leading teams and presenting to stakeholders The Package: Base salary: up to £80,000 25 days annual leave public holidays (increases to 30 days with tenure) Pension Scheme: 5% employee 4% employer (scales up to 9% employee 8% employer matched) Private Healthcare (option to add family members) Worldwide Travel Insurance & Income Protection (75% salary for 5 years) Life Cover (4x salary) & Employee Assistance Scheme Discount Program and Professional Development Opportunities Interested? If you think you're right for this role, then click the 'Apply Now' button and send us your CV.