Second Line Support Engineer

Job Title: 2nd Line Support Engineer Location: Bristol (hybrid) Salary: £28,000 - £35,000 This is an exciting opportunity to join a forward-thinking, people-first business that truly values innovation, collaboration, and personal growth. You will be responsible for providing technical support, troubleshooting, and customer service to clients. The Role: Engage with customers via multiple channels (including phone, email, chat and service portal) Develop a good understanding of our client base whilst building and maintaining good client relationships Providing technical support, troubleshooting, and customer service to clients. Configure equipment (laptops, desktops, mobiles) and install new software when required. The Candidate: Windows 10 & 11, Microsoft Exchange Online, Active Directory, desktop/laptop hardware, VPN technologies, M365 stack, Azure Strong analytical skills Good working knowledge of tech, hardware, and software Proactive and driven professional who enjoys working in a collaborative team The Package: Basic salary: up to £35,000 Hybrid working - 3 days onsite Comprehensive, tailored training with opportunities for paid certifications Life insurance Interested? If you think you're right for this role, then click the 'Apply Now' button and send us your CV.