IT Technician – Exciting Opportunity in the Dairy Manufacturing Sector Shaftesbury, Dorset | £28,000 - £33,000 (DOE) | Mon–Fri, 8am–5pm | 40 hrs/week Permanent | On-site | Immediate Start Available An established and forward-thinking dairy manufacturer in North Dorset is looking for a proactive and hands-on IT Technician to join their expanding Supply Chain team. This is a brand-new position offering a great mix of technical support, system development, and user engagement in a modern manufacturing environment. What You'll Be Doing Provide first-line IT support across the site, resolving hardware/software issues Set up and maintain IT equipment for new and existing users Support ongoing ERP system development (Epicor experience a bonus) Liaise with internal users and external IT support where needed Conduct system security checks and regular maintenance Assist with IT user training and documentation Drive improvements and innovation across IT systems and infrastructure What We’re Looking For Essential: Microsoft Office & Windows (Desktop & Server) – Intermediate to Advanced Microsoft SQL Server – Intermediate 1 year of experience in commercial IT support or development Strong communication skills and a proactive attitude Comfortable working across factory and office environments Desirable: Experience with Epicor ERP Basic coding or ability to write technical specifications Familiarity with network mapping, VLANs, VMware, or virtual servers What’s in It for You? Join a respected business with strong values and a family-oriented culture Be part of a collaborative and friendly team environment Work in a well-equipped, modern facility 28 days holiday (including bank holidays) Government pension scheme Opportunities to grow and develop your technical skills