You know what good customer support looks, and feels like. You're not someone to wait around. You prefer to work proactively when solving problems, rather than reactively. This role is technical and hands on, so you'll report into the team lead and support them delivering the best customer support possible. You'll do this through accountability. You'll own issues, speak to clients directly and manage relationships with other teams, like software development. Technically you'll need some experience with automation technology (RPA, either UiPath or Blue Prism), and they're happy to train and develop you in this area. You'll be working in a small team of four, and be lead by someone who's worked their way up from the bottom - and now wants to give back to someone else. This will suit you if you're looking for more autonomy and accountability in your day to day. The lead would like to pass over some of their responsibilities for you to control. This is a mostly remote position with limited office attendance (less than twice a month) Salary is up to £37k. You must be based in the UK with full RTW to apply. If you don't have an up to date CV, please apply, we can work through that later. *Place Consulting Limited are an employment agency acting on behalf of our client. We reserve the right to close this advert when a suitable candidate is found. Whilst we aim to provide feedback to all candidates who hit the criteria, sometimes this is not achievable. If you would like more feedback on your application, please contact us directly*