I am currently working with a brilliant established legal firm in central London who are looking for an passionate and euthanistic '1st Line Support Technician' to join their team on a permanent basis. The Successful Candidate must have at least 1 years experience working as a Support Technician for a Law Firm. Job Title: 1st Line Support Technician Salary: £25,000 - £29,000 Location: Central London (Hybrid - rotating schedule - 2 days in the office one week, followed by 3 days the next week) Industry: Legal Start: ASAP Responsibilities: Provide tech support for hardware, software, and peripherals. Log support calls, document outcomes, and update users. Resolve calls promptly and within SLA targets. Redirect/escalate support requests as needed. Offer professional and rapid user support. Liaise with colleagues for continuity. Monitor stock of IT peripherals (monitors, docking stations, headsets, keyboards). Manage user accounts (email, systems) and maintain security. Complete daily checks and report/resolve issues. Ensure functional and maintained meeting rooms. Maintain manual backup files. Periodically review processes with the IT Manager. Adhere to policies and procedures. ESSENTIAL IP/law firm experience Windows 10: 1 year Office 365 – 1 year (inc Teams) Microsoft Edge Understanding networking TCP / IP / DNS / AD Exchange 365 Experience in IT helpdesk procedures and processes Understanding of Anti-virus / SPAM / Malware AD – Group Policies Outlook 365 – Online: 1 year Service Desk and End Point Central PC / laptop hardware components and build process Remote and on prem support Basic AD tasks (add users, group changes) Printer / scanner knowledge If you are interested then please Apply!