IT Support Desk Technician - £28,000/£32,000 per annum - Ipswich Principal IT are working with an MSP that are looking for an IT support desk technician to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. As an IT Technician you will provide day to day support to users on a variety of tailored, bespoke and in-house computer systems. This role encompasses 1st, 2nd line support with growth to 3rd Line, allowing you scope to provide truly end to end solutions. You will be required to work both as part of a team and independently, have an analytical brain and be able to communicate at all levels. Key Responsibilities: Central point of contact for users in solving problems with hardware and software issues Maintain day to day critical systems by ensuring the systems are operational and that all are operational, and any issues are resolved promptly and properly Provide onsite and remote IT Support to end users across all businesses, enabled by a ticketing system, within set SLA times and business priority Requirements: Technical skills on hardware and software including IT infrastructure, databases and e-mail Windows Operating Systems Microsoft Products (Microsoft Office 365 products) Understanding Networks (LAN & Wireless) Multimedia & Communication technology (telephone system and mobiles etc.) Ability to learn new technologies quickly Providing technical solutions via telephone, remote and in person. Mobile Device Management (Desirable) The Package: If successful our client is offering a salary between £28,000 - £32,000 per annum, favourable holiday allowance, a full training programme designed to support your personal development. How to Apply: If you are interested in hearing more about this IT support desk technician vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH