Technical Account Manager

Technical Quality of Acceptance Manager – Country Management and Remediation – Fluent Spanish Speaker Hybrid – Remote / London Hammersmith or Farnborough Role Description: The International Client Services – Technical Quality of Acceptance (TQA) Manager is responsible for leading and overseeing all technical acceptance enablement activities within their assigned country or countries. The role demands a strong focus on trend identification and root cause analysis, while coordinating support from specialised partnering teams to deliver successful remediation outcomes and drive improvements in country acceptance health. The role holder will work closely with client stakeholders, representing the TQA programme and delivering regular updates on progress, challenges, and successes to direct management and senior internal stakeholders. The TQA Manager is expected to stay closely aligned with all project activity within their region and act as the primary point of contact for technical and operational issues relating to the acceptance portfolio. This role requires solid knowledge of the payments ecosystem, ideally gained from a scheme or acquiring background, with direct experience in acceptance or related fields. The successful candidate will be skilled in identifying and resolving technical problems at the point of sale (POS) and across ecommerce channels to ensure a seamless payment experience. Fluency in Spanish is essential. Key Traits of a Successful Candidate: Leadership- Able to see the bigger picture, remove roadblocks, and advocate for the TQA project in assigned markets. Communication- Strong communication and presentation skills; comfortable engaging with directors and senior stakeholders and providing expert-level consultancy across functions. Analytical Thinking- Experienced in data manipulation, trend recognition, and root cause analysis. Problem Solving- Confident in breaking down complex technical acceptance issues and driving resolutions through cross-functional collaboration. Responsibilities: Manage technical communications with client technical teams, project teams, customer service teams, and senior stakeholders. Act as a trusted consultant, providing technical support and subject matter expertise to assigned markets and clients. Proactively resolve business and technical issues with autonomy and strong leadership, navigating complex organisational structures. Support business development teams in expanding card acceptance across designated markets. Lead remediation efforts and support market testing activities conducted with partners. Identify gaps in acceptance by analysing historical transaction data using advanced data tools. Deliver regular progress updates and management reporting, tailored for various levels of leadership. Adapt remediation strategies and tactics to meet specific challenges and opportunities in the field. Execute department initiatives and ensure processes and documentation meet audit and compliance requirements. Potentially assume additional cross-functional coordination and planning responsibilities. Minimum Requirements: Extensive knowledge of the payments industry, ideally with experience from a scheme or acquiring organisation. Proven track record in managing card acceptance and technical remediation from an operational perspective. Proficient in Excel, with strong capabilities in trend analysis and root cause analysis. Skilled in PowerPoint and confident delivering impactful presentations. Fluent in Spanish (essential). A natural relationship builder with the ability to foster strong, productive relationships with a portfolio of clients and multiple internal stakeholders.